Digitalisation has accelerated, and efforts to attract customers to physical stores have stagnated, as a result of the COVID-19 pandemic.
- New research at the interdisciplinary Gothenburg Research Institute at the University of Gothenburg shows that the outbreak of the COVID-19 affected the way people shop for clothes.
- The study researcher Gabriella Wulff, based on fieldwork in the form of interviews and observations, has released that the fashion industry has changed in various ways since the pandemic broke out in Sweden in early 2020.
Plummeting of Sales: The change in the clothing industry took place in two stages during the pandemic.
- First, there was the shock that hit society at the beginning of the pandemic, when people became more cautious about how they moved in public places.
- The second stage came when society responded to the pandemic with various measures to reduce the spread of infection.
- The Public Health Agency in Sweden, together with the government, issued recommendations and restrictions on working from home, avoiding crowds, and singled out shopping centres as specific areas to avoid.
- It was then that the fashion industry was hit hardest. This was the period when the big setback came and sales figures plummeted.
Digitalisation Accelerates: Even before the pandemic, digitalisation was evident in the fashion industry.
- However, with the spread of the pandemic and government restrictions making it harder to move freely, this trend accelerated.
- On the one hand, e-commerce of clothes and shoes increased, and on the other hand, the fashion industry is now focusing more on reaching customers online in different ways.
- The focus has also shifted from creating good-looking websites, to a more functional focus, to enable products to be brought out that way rather than through the physical store.
- One phenomenon that grew during this period was Live Video Shopping, where companies make broadcasts online, on social media and on their websites.
- This allowed companies to continue to work on building relationships with customers, at a time when it was otherwise difficult to find contact points.
Not Physical: The pandemic also stagnated fashion companies' efforts in Sweden to create unique in-store experiences.
- The physical store was previously seen as central to creating a connection with the customer, with companies trying to attract customers to the store in a variety of ways, including events, pop-up shops, customer nights and sales, but the pandemic meant that companies were forced to find other ways to reach out to customers.
- Those who continued to try to attract people to the store were met with a lot of scepticism on social media, where those companies were questioned in the comment fields about their willingness to contribute to the spread of the disease in society.
Social sustainability: The pandemic also redefined the concept of sustainability in the Swedish clothing industry.
Social sustainability in the clothing industry used to be mainly about production and the working conditions of those working in the supply chain, but since the pandemic, the concept has expanded to include customers and staff.
What They Said:
The pandemic has radically shaken up the industry and previous ways of working are no longer viable. It not only had an impact on the market, but also backwards in the production chain, as it became difficult to plan what to produce and when.
— Gabriella Wulff
Researcher
Gothenburg Research Institute
