The first time a fashion team sees an AI-generated model wearing its garment, the reaction is usually immediate: the image looks polished, fast and far less expensive than organising another shoot. Then the product team looks more closely. A neckline has moved. A border has become wider. The sleeve length has changed. A hand-painted motif has been cleaned up into something that never existed on the actual fabric.
That gap between visual appeal and product truth is where the real discussion about artificial intelligence in fashion should begin. In more than 12 years working across fashion technology, merchandising, retail, manufacturing, e-commerce and business systems, I have learned that customers complain when the product received does not match the product they believed they were buying, and seldom about the sophistication of the workflow that produced it.
AI product visualisation is useful only when it improves understanding. If it creates a more attractive yet less faithful version of the garment, it may increase clicks while also creating disappointment and returns, and eroding customer trust.
Counting the True Cost of Returns
The scale of retail returns explains why visualisation attracts so much attention. The US National Retail Federation estimated that 19.3% of online sales would be returned in 2025 [1]. That figure covers retail broadly, not fashion alone, but apparel carries an additional difficulty: shoppers cannot touch the fabric, assess its fall or compare an unfamiliar size against their own body.
The European Environment Agency estimates that one in five garments bought online in Europe is returned. It also estimates that between 22% and 43% of returned online clothing (about one third on average) ends up being destroyed [2]. These numbers should not be transferred casually to every country or business, but they show that a return involves more than a parcel moving in the opposite direction. It can mean inspection, repacking, discounting, additional transport or complete loss of the product.
Yet 'reduce returns' is too broad to be a useful project objective. A garment may come back because of fit, colour, fabric expectation, damage, late delivery, styling preference or deliberate over-ordering. Virtual try-on may help with some of these causes. It cannot correct a wrong size chart, inconsistent production, poor photography, weak packaging or a delivery failure. The first task is therefore to classify return reasons accurately rather than buying a tool and hoping the overall number falls.