It ain't fashion, if it ain't sustainable

Appriss Retail

Consumer Returns / State of Retail

7 January 2025

Returns have emerged as a challenge for retailers, the issues further compounded by professional fraudsters and shifting consumer return behaviours.

$103 billion Lost to Fraudulent Claims, Most Retailers Yet to Create Roles to Oversee Returns

The 2024 Consumer Returns in the Retail Industry report says returns represent a significant cost to retailers in the United States and there is an urgent need for retailers to adapt and evolve their strategies.

Staff Writer